KNOWLEDGE MANAGEMENT IMPLEMENTATION STRATEGY AT PT. ENERGY SURVEY INDONESIA TO INCREASE OPERATIONAL PERFORMANCE IN TERM OF TURNAROUND TIME AND QUALITY OF SERVICES

• Main Author: ZAMZAM (NIM 29316091), MUHARAM
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/29381
• Institution: Institut Teknologi Bandung

PT. Energy Survey Indonesia (PT. ESI) is survey, inspection and consulting company with more than 49 years’ experience operating in Indonesia, currently has problems related to turnaround time (TAT) and quality of service in completing the work resulting in customer complaints and declining performance operations in this company due to lack of improvements. <br /> <br /> In the last five years many companies enter into this business so that a threat to PT. ESI if not immediately make changes PT. ESI threatened taken by competitors. Competition is getting tighter where the winners will be those who are able to maintain turnaround time (TAT) and quality of service. PT. ESI has an issue related to operation performance in this case due to in the last two years has many complaints related with delay report and incompetence Experts (Surveyor, Sampler, Preparator, and Analyst) and related with the competency in the field or lab so that management of PT. ESI must fix immediately to increase the performance so value of this company is maintained. <br /> <br /> Research methodology using qualitative method by combining in-depth semi-structured interview method with interested parties and document review and then elaborating all data and information into the concept of Knowledge Management (KM) to improve the problems with the concept developed by Tjakraatmadja (2017) related with 10 steps KM implementation strategy started by analyzing the problem to determine the root of the problem as well as defining the organizational objective then follow the 10 steps of KM implementation until the integration of execution plan, appointment executor, and implementation schedule. <br /> <br /> As a result of this research are recommendations of KM strategy that need to be implemented to improve operational performance such as develop the concept of competency development for Surveyor / Sampler / Preparator / Analyst include assessment and evaluation, increase time management, decision making to maintain performance and review Key Performance Indicator (KPI), implement workplace management, maintain and scheduling all equipment, and increase planning and budgeting for consumable precisely, and develop application project to reduce duration TAT and increase operational performance.