KNOWLEDGE MANAGEMENT IMPLEMENTATION STRATEGY AT PT. ENERGY SURVEY INDONESIA TO INCREASE OPERATIONAL PERFORMANCE IN TERM OF TURNAROUND TIME AND QUALITY OF SERVICES
PT. Energy Survey Indonesia (PT. ESI) is survey, inspection and consulting company with more than 49 years’ experience operating in Indonesia, currently has problems related to turnaround time (TAT) and quality of service in completing the work resulting in customer complaints and declining perfo...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/29381 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
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