IMPLEMENTASI MANAJEMEN PENGETAHUAN UNTUK MENDUKUNG TUJUAN BISNIS PERUSAHAAN DI DEPARTEMEN PABRIK PENGOLAHAN PT JKL

• Main Author: ERRIEK MULYAWAN (NIM 29114572), PUTU
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/30048
• Institution: Institut Teknologi Bandung

PT JKL Plant Department is one of the subsidiary companies of PT ABC Tbk, a prominent pharmaceutical company in Indonesia. PT JKL produces various nutritional products and faces few business challenges, related to the plant operations, which sacrifice the company’s business objectives: order fulfillment, product quality, and production cost. <br /> <br /> <br /> <br /> The senior management of PT JKL is aiming at knowledge management as a tool to overcome the evolving production issues at PT JKL Plant Department by initiating a Knowledge Management program. The senior management believes the knowledge management can help the company to solve the reoccurring problems by preserving the lesson learned to be the organizational knowledge for the sake of benefit of the organization. <br /> <br /> <br /> <br /> This study is to explore the actual business challenges that the company encounters, and resolve the issues by formulating a Knowledge Management program with alignment with business objectives in mind. This study adopts the Nonaka’s SECI Model and the Jann Model Knowledge Management Framework as an underlying theory to provide a business solution for PT JKL. As an outcome, this study proposes a Knowledge Management Strategy along with a realistic implementation plan to systematically transform the individuals’ knowledge into organizational knowledge and to make use of it.