KNOWLEDGE MANAGEMENT ASSESSMENT AS FOUNDATION IN IMPROVING ORGANIZATION COMPETITIVENESS: CASE STUDY AT IT SERVICE & CONSULTANCY COMPANY
PT Sapphire System (PT SS) is a foreign capital investment company which located in Jakarta area. PT SS business is in IT sector as an IT services and consultancy with business to business scheme. Currently, PT SS face a low customer satisfaction which caused by new employee that considered by custo...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/31195 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |