SERVQUAL RESEARCH OF PT. LAPI ITB: ASSESSMENT OF CUSTOMER GAP IN CONSULTING SERVICE
Abstract: <br /> <br /> <br /> <br /> There are several highly influential aspects in a service based business. Those aspects are customer satisfaction and customer retention. Customer satisfaction is very essential because it can influence the level of customer retention....
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/6906 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |