A descriptive study: SERVQUAL dimensions in customer service
This study determines the applicability of the five-service dimension present in the SERVQUAL instrument in a customer service environment making use of e-mail namely: service dimensions tangible, reliability, responsiveness, assurance, and empathy. Three hundred ninety-nine randomly selected Intern...
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| 格式: | text |
| 語言: | English |
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Animo Repository
2002
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| 主題: | |
| 在線閱讀: | https://animorepository.dlsu.edu.ph/etd_masteral/2673 |
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| 機構: | De La Salle University |
| 語言: | English |