A descriptive study: SERVQUAL dimensions in customer service
This study determines the applicability of the five-service dimension present in the SERVQUAL instrument in a customer service environment making use of e-mail namely: service dimensions tangible, reliability, responsiveness, assurance, and empathy. Three hundred ninety-nine randomly selected Intern...
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2002
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/2673 |
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| Institution: | De La Salle University |
| Language: | English |