Service quality : a case study on Jack's Place

In the pursuit to augment Singapore’s appeal as the gastronomic destination of Asia Pacific, SPRING Singapore launched two other initiatives, the Food and Beverages (F&B) Capability Development Programme (CDP) and the Customer-Centric Initiative (CCI), in 2007, on top of the existing Excellent...

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Bibliographic Details
Main Authors: Neo, Kai Xiang, Tee, Mei Shan, Wong, Joon Wye
Other Authors: Gerard Dionicio Gonzales
Format: Final Year Project
Language:English
Published: 2009
Subjects:
Online Access:http://hdl.handle.net/10356/15231
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Institution: Nanyang Technological University
Language: English