Thailand’s Automotive Service Quality Customer Satisfaction: A SERVQUAL Model CFA of Suzuki Motor

Thailand’s Automotive Service Quality Customer Satisfaction: A SERVQUAL Model CFA of Suzuki Motor

Thailand’s automotive industry is the 12th largest in the world and plays an important role in Thailand’s economy. Under the government mandated Thailand 4.0 vision, the automotive sector has been identified as one of the 10 crucial sectors for future economic growth. Within this sector, service qua...

Full description

Saved in:
Bibliographic Details
Main Authors: Chaichinarat, Pichaipat, Ratanaolarn, Thanin, Kiddee, Krissana, Pimdee, Paitoon
Format: text
Published: Animo Repository 2018
Subjects:
assurance
empathy
reliability
responsiveness
tangibles
Online Access:https://animorepository.dlsu.edu.ph/apssr/vol18/iss2/8
https://animorepository.dlsu.edu.ph/context/apssr/article/1168/viewcontent/RA_207.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: De La Salle University

Internet

https://animorepository.dlsu.edu.ph/apssr/vol18/iss2/8
https://animorepository.dlsu.edu.ph/context/apssr/article/1168/viewcontent/RA_207.pdf

Similar Items