ASSESSING CUSTOMER SATISFACTION OF AUTOMOTIVE SERVICE CENTER USING SERVQUAL
Automotive industry is connected with many aspects of the car ownership in which aftersale service being inseparable with the product. Since automotive products are used in long term, maintenance and repair becomes necessary to keep the product’s performance up to its maximum potential. This researc...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/78801 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |