MEASUREMENT OF SERVICE QUALITY PERCEPTION AND CUSTOMER SATISFACTION IN BISA ARABIC LEARNING CENTER USING MODIFIED SERVQUAL
PT. BISA Lentera Cendikia (BLC) is a company engaged in Arabic language courses for children and adults with 20 branches spread across several cities in Indonesia. BLC is a non-formal education where students can study at any time without limitation of age and level of education. Because BLC is a se...
Saved in:
| Main Author: | |
|---|---|
| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/49197 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |