MEASUREMENT OF SERVICE QUALITY PERCEPTION, CUSTOMER SATISFACTION, AND CUSTOMER LOYALTY IN PT MEDIKA ANTAPANI
In 2020, there were 11,347 clinics in Indonesia, consisting of 10,238 Pratama Clinic and 1,109 Utama Clinic. In 2021, there were 6,572 Pratama clinics and 1,042 Utama clinics, with West Java Province having the most number of clinics. PT. Medika Antapani is a private company that provides public...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/71924 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |