The Influence of Service Quality Dimension towards Customer Satisfaction and Customer Loyalty (A Case Study of Jack Runner Roastery)
The coffee industry in Indonesia is developing and growing at a fast pace. Coffee consumption in Indonesia has been increasing from year to year, as more coffee shops open each year, some sustaining and some going out of business. There are several key factors in building a successful coffee shop...
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| Format: | Final Project |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/38258 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |