MEASURING SOCIOLLA SERVICES QUALITY INFLUENCE TO CUSTOMER SATISFACTION AND BEHAVIORAL INTENTION
This study examines the effect of electronic service quality on customer satisfaction and behavioral intention in the case of online selling through e-commerce. Sociolla, which is one of the e-commerce businesses in the beauty industry, is the object of research to see the relationship between ele...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Subjects: | |
| Online Access: | https://digilib.itb.ac.id/gdl/view/54754 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |