Customer satisfaction of Timbre substation : an application of SERVQUAL model.

• Main Authors: Chia, Seng Lum., Lim, Soo Zien., Foo, Elson Fang Yuan.
• Other Authors: Hooi Den Huan
• Format: Final Year Project
• Language: English
• Published: 2010
• Subjects: DRNTU::Business
• Online Access: http://hdl.handle.net/10356/35217
• Institution: Nanyang Technological University

The Customer Satisfaction Index of Singapore has been embarking on a downward trend since it was first started in 2008. The Food and Beverages Industry, in particular, has the worse satisfaction index rating during the inception year. Recognizing the importance of customer satisfaction and its poten...