UNDERSTANDING THE ROLE OF EMPLOYEE ENGAGEMENT ON ORGANIZATIONAL CULTURE WITHIN BUSINESS SCHOOL IN THE UK

• Main Author: Astrantia (19015090), Zerrin
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/31904
• Institution: Institut Teknologi Bandung

The term of employee engagement has been gain remarkably attention in almost all parts of human <br /> <br /> resource management. Employee engagement construct is built upon the basis of earlier concept like <br /> <br /> organizational citizenship behavior, job satisfaction and employee involvement. However, employee <br /> <br /> engagement has broader concept compared to the three earlier concepts: organizational citizenship <br /> <br /> behavior, job satisfaction and employee involvement. Employee engagement defines as emotional <br /> <br /> commitment to an organization where employees are investing themselves in their role to <br /> <br /> organization’s goals. Emphasizing on engaged workforce is crucial since engaged employees are <br /> <br /> suggested to be a great predictor for organizational performance. This paper analyzed the key factors <br /> <br /> affecting employee engagement and how it shapes organizational culture within business schools in <br /> <br /> the UK. Through phenomenological approach, the study attempted an interview and the data analyzed <br /> <br /> qualitatively with thematic analysis method. A coding method was conducted to obtain themes which <br /> <br /> then required to mapping the relationship between conceptual elements based on the data. The results <br /> <br /> indicated that factors affecting employee engagement varies from personal aspect, work duties, <br /> <br /> interpersonal relationship with colleagues, and organization’s management. Employee engagement <br /> <br /> has a direct relationship with the organizational culture, which acts as the backbone of a good working <br /> <br /> cultures. The findings can be learned by practitioners to increase engagement and reduce negative <br /> <br /> impact of disengaged employees. However, further study that focuses on organizational performance <br /> <br /> will provides more reliable information towards the effectiveness of employee engagement role in <br /> <br /> overall organization performance. This study is unique in respect to the comprehensive results which <br /> <br /> was transformed the lived experiences of employees.