REDESIGN CUSTOMER RELATIONSHIP STRATEGY BASED ON 4.0 MARKETING STUDY CASE: PT KRAKATAU DAYA LISTRIK
In recent years, PT Krakatau Daya Listrik (PT KDL) as the only energy provider in Krakatau Industrial Estate, has many complaint referred to how they handling the customers. There is a threat from several tenant in the form of independent electricity development or even insist to bypass the elec...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/34057 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |