PROPOSED BUSINESS STRATEGY IMPROVEMENT THROUGH SERVICE QUALITY GAP MODEL TO INCREASE MEMBERSHIP COVERAGE OF BPJS KETENAGAKERJAAN
BPJS Ketenagakerjaan is a public legal entity based on Law No. 24 of 2011 which is given a mandate by the government to provide social security protection for all workers in Indonesia. At present BPJS Ketenagakerjaan faces challenges where the achievement of active participants covered by employment...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/36202 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
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