EVALUATING PERFORMANCE APPRAISAL TO IMPROVE EMPLOYEE PERFORMANCE IN MAJA HOUSE INDONESIA

• Main Author: Siraj, Hasyim
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/38792
• Institution: Institut Teknologi Bandung

Human resource is a most valuable resource of an organization or company. Within the globalization era nowadays and competitive environment, human resource has become a necessity for the company to struggle in this era. Performance management is the part of Human resource practices. A company needed performance management system to support their employee work in the company. The objective of this research was to redesign an effective performance appraisal system in the hospitality industry in Bandung. The study specifically investigated the case of Maja House Indonesia. Primary data was collected using a questionnaire which was distributed to a population constituting of 44 employees for all department. Data were analyzed using descriptive statistical techniques and qualitative with the interview human resource manager of Maja House. Descriptive statistical analysis technique was used to explain the construct of the variables in the study. The variable used to analyze the current system is strategic congruence, viability, reliability, acceptability, and specificity. The current performance appraisal system in Maja House is not using ideal criteria and tend to subjective in appraise employee performance. The system cannot increase employee performance and productivity because the company does not have clear criteria to appraise employee performance. The output of this research is giving a recommendation to Maja House to improve their performance appraisal system such as: develop new criteria of appraisal form, develop appraisal mechanism, identify skill gaps and develop required competencies.