EVALUATION OF DENPASAR CITY PUBLIC SERVICE AVAILABILITY BASED ON SMART GOVERNANCE CRITERIA
Denpasar City is a city with a fairly complex role, namely as National Activity Center, Sarbagita metropolitan core cities, as well as city of tourism. As a result of that, Denpasar becomes very rapidly and cause gravity to residents outside the city, so the level of urbanization is high. Current...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/39280 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | Denpasar City is a city with a fairly complex role, namely as National Activity
Center, Sarbagita metropolitan core cities, as well as city of tourism. As a result of
that, Denpasar becomes very rapidly and cause gravity to residents outside the city,
so the level of urbanization is high. Currently the population of the city of Denpasar
has reached 897 300 people, with a growth rate of 1.96%, and that number is
expected to continue to grow. Under these conditions, the problems faced by the
government as a public service provider is how the government can provide
equitable services to the community so that the whole community needs can be met
effectively and efficiently. One way in which the government of Denpasar to achieve
this is by following the movement of Gerakan100 Smart City Indonesia, initiated by
the Ministry of Communication and Information of the Republic of Indonesia. The
program was followed by the cities and regions throughout Indonesia. Smart city
concept is expected to accelerate and distribute construction and development of
regions in Indonesia. One dimension of smart city that will be addressed in this
study is smart governance, because these dimensions is the most relevant dimension
on how governments provide public services for the people to realize the smart city.
In this dimension there are criteria and indicators regarding public services that
can be used by governments as a reference to provide public services for the
community. As one of the cities included in the national program, it is important to
assess the extent to which the availability of public services Denpasar already
provided by the government of Denpasar in pursuing to the concept defined in the
national program.
The purpose of this evaluation study is to measure and assess the availability of
public services in Denpasar city. To achieve the objectives, there are goals to be
met, first, the identification of criteria and indicators for public services based on
the dimensions of smart governance. Second, the identification of the facts on the
ground, after which it can be done the measurement and assessment. Stages of
research began to formulate the issue made in the form of background and research
issues, then do the study of theory based on the literature, develop methodologies,
conduct surveys, and analyze the data obtained. The approach used is a pseudoevaluation,
e.g by comparing theory with the facts discovered in the field. Methods
of evaluation to see the achievement of indicators using mixed methods, which
collects, analyzes, and mixing quantitative and qualitative data. Because the study
was an evaluation of the mixture, then the data analysis is divided into two, namely
the analysis of quantitative data and qualitative data analysis. Quantitative data
obtained from the questionnaires distributed to the public, while the qualitative
data obtained from interviews, observations, and the city government documents.
The study shows that there are three criteria to achieve smart governance: the
public service, the bureaucracy, and public policy. Because the study discusses the
availability of public services, the criteria used is the first criterion. In the criteria
of public service there are nine indicators that must be met, i.e the existence of
online services, e-payment, wi-fi, an internet connection, sensors on the city's
infrastructure, integrated services, the command center, easy access to information,
and the availability of applications on smartphones integrated with the
government's main platform. The conclusion of the measurement and assessment of
these indicators, it was found that the availability of public services Denpasar only
meet the five indicators of a total of nine indicators that must be met. The
percentage of achievement is 55.5% which means that the availability of public
service facilities to realize smart governance in Denpasar city is quite good. |
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