SERVICE IMPROVEMENT FACTORS INTER-CITY PROVINCIAL (AKAP) TRANSPORT BUS BASED ON USER PERCEPTION (CASE STUDY: JAKARTA ROUTES - BANDUNG
Interaction between cities and regions can influence economic progress and increase population mobility. Jakarta - Bandung is an area that has strong interactions, thus creating large mobility between the two regions. This mobility needs to be supported by a good and adequa...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/40296 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | Interaction between cities and regions can influence economic progress and
increase population mobility. Jakarta - Bandung is an area that has strong
interactions, thus creating large mobility between the two regions. This mobility
needs to be supported by a good and adequate transportation system. Inter-city
Inter-Provincial Bus Transportation (AKAP) Jakarta majors - Bandung and vice
versa is one type of transportation that serves the route. The existence of this
transportation mode becomes an important alternative for groups of people who
have reciprocal economic activities in Jakarta-Bandung, but the movement from
Jakarta - Bandung or vice versa is currently ineffective because of the travel time
of the Jakarta route - quite long ± 4-5 hours even more at certain times. Related to
this, there are indications of a change in public perceptions in usin g AKAP bus
services in the Jakarta - Bandung route, which has led to a decrease in the number
of passengers which has resulted in a decrease in the number of AKAP bus
operators.
Based on this background, this study aims to find out how the perception of users
of transportation services on AKAP bus transportation services in Jakarta -Bandung route and the factors that influence it from existing conditions and from
the changes in services offered. This study uses quantitative methods with data
analysis methods using binary logistic regression models. The results of this study
indicate that several factors that influence the decrease in the number of passengers
seen from the intensity of use of the modal consists of gender, travel costs, travel
time, security in the bus. While the probability of AKAP bus users to continue to
use the AKAP bus mode is 11.90% and the probability of AKAP bus users to switch
to other modes is 88.10%.
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