IMPLEMENTING ORGANIZATION CHANGE MANAGEMENT IN COMPANY ABC

• Main Author: Kusuma Wardani, Elisa
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/41085
• Institution: Institut Teknologi Bandung

Company ABC is a private company established in August 2014. Company ABC found by 3 people who are a best friend at that time. This business working on the fast-food sector based in Bandung. Currently, Company ABC located in Tubagus Ismail Street, one of the strategic places in Bandung and is processing expanding the business in Jakarta. The issues occur when the company does not have a good internal management system which also supported by the implementation of hands-on management style which leads the employees are dependable on the management team and create an overlapping job. Besides that, the company also has no clear vision, mission and formulated job description. Based on the issue, this research aims to reveal: (1) Organization effectiveness of the company. (2) the implementation of change management in the Company. The research using The Star Model to identify organization effectiveness. Because to pursue organization effectiveness, the organization design must have an alignment of five critical things which are strategy, structure, reward, process, and people. This research uses two major data collection (1) primary data, which is collected by interview using semi-structured question, and discussion. (2) secondary data, which is collected from organization documents and websites. After identifying organization effectiveness, researcher finds out that the organization hasn’t performed effectively because there’re still many improvements need to be applied. Therefore, the implementation of organization change management is needed. The framework of the organization change management uses Kotter’s Change Management offers a helpful structure for structuring and implementing changes in a comparatively tiny department and gives an effective communication plan. The researcher also proposed a recommendation by establishing an implementation plan for the company to maintain the changes on the track and get done by the whole company’s members.