USER INTERACTION DESIGN FOR FINANCIAL TECHNOLOGY MOBILE APPLICATION USING USERCENTERED DESIGN

• Main Author: Amalia Aryono, Saskia
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/42879
• Institution: Institut Teknologi Bandung

The development of information technology that transforms traditional technological processes into modern ones is called digital transformation. Various industries in the word, including Indonesia, have been disrupted by digital transformation. One industry that has been disrupted by digital transformation is the application of information technology in financial services, namely financial technology in the digital payment section. The ease and convenience provided by financial technology needs to be followed by responsible use, financial technology services needs to facilitate their users to have a healthy financial behaviour. After conducting user research using questionnaire, users feel that the ease that comes with the application can result in consumerism. This final project presents the result of the observation in designing the user interactions of a financial technology mobile application added with a new feature called budget control. The user-centered design approach is used to design the high-fidelity prototype of the application based on the users’ needs. The prototype is designed based on the usability goals and user experience goals defined for the users. The test results show that the application prototype has achieved good usability goals that are effective to use and easy to learn. The application prototype also achieves user experience goals in the form of helping and satisfying users. User results were obtained from the analysis of the System Usability Scale questionnaire, Single Easy Question, and interview.