STRATEGY FORMULATION TO EXPAND CONSUMER LOAN BUSINESS ENABLED BY DIGITAL INFRASTRUCTURE CAPABILITY
The significant growth of the internet and mobile banking adoption in Indonesia is impacting a substantial shift of customer behavior; it changes how the customer wants to interact with their banks and where innovation can take its part in delivering a suitable value proposition to meet customer nee...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/46946 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |