EVALUATION OF IMPLEMENTATION 8 STEPS LEADING CHANGE AND 4DX (4 DISCPLINE EXECUTION) IN TRANSFORMATION OF WORK CULTURE BM@X ORGANIZATION AT PT.PLN UP3 (UNIT PELAKSANA PELAYANAN PELANGGAN) MAJALAYA

• Main Author: Adi Nugraha, Martha
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/48240
• Institution: Institut Teknologi Bandung

One of the main key performance indicators at PT. PLN (Persero) in 2018 with the greatest influence is the performance of Electricity Arrears with a target of zero for Electricity Bill Arrears which aims to accelerate cash-in. Bm@x is an outsourcing organization that has to achieve zero for Electricity Bill Arrears at the end of the year, whereas in previous years, the zero performance of arrears has never been achieved. Therefore, this final project is about transformation of the work culture of Bm@x PT. PLN (Persero) to reach 0 on December 31, 2018. The main duty to achieve this performance is divided into 2, which are the culture of the community with their orderly payment of electricity and the culture of the Bm@x officers in collecting electricity bill receivables. The discussion is devoted to the evaluation efforts made in the transformation of Bm@x's work culture through the implementation of 8 steps in leading changes and the application of The 4DX (4 Discipline Execution). This final project will explain the implementation of each step, as well as how to implement 4DX into the Bm@x organization that starts from the management of PT. PLN UP3 (Unit Pelaksana Pelayanan Pelanggan) Majalaya and Vendor Management. The program was first implemented in May 2018. The Bm@x organization has had 241 officers and has handled 356 thousand customers, so that on average, one officer has the task of managing the recording of electric meters and billing of electricity arrears of 4 1500 customers. The implementation of the 8 steps in leading changes and 4DX in the Bm@x organization gave a very significant impact where the number of customers who were in arrears had decreased from month to month, and the peak was on December 31, 2018, when all arrears of electricity bills managed to reach the target set, which was 0 (nil) arrear in electricity bills. Before the transformation program was implemented, the number of customers in electricity bill arrears at PT PLN UP3 (Unit Pelaksana Pelayanan Pelanggan) Majalaya averaged between 17-19 thousand customers each month, with an average total of 2 billion rupiahs per month. According to the KPI (Key Performance Indicator), electricity arrears must be Rp 0 at the end of December 31, 2018, so that this transformation program has a time span of only 7 months to reach the target. This program can be a consideration for related parties regarding to the benefits of implementing the 8 steps in leading changes and 4DX, especially in managing large organizational changes, where a common vision, action and strategy are needed.