EXPLORING INNOVATIVE WORK BEHAVIOR BASED ON SURFACE-LEVEL DIVERSITY AND DEEP LEVEL-DIVERSITY: A STUDY OF WEST JAKARTA REGIONAL TAX OFFICE
Diversity in the workplace seems the word that is echoed often in the western world when hiring new employees, many would claim how beneficial it is to innovation. Many studies tend to focus diversity in relation on observable demographic traits which is surface diversity, but in this study resea...
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| Format: | Theses |
| Language: | Indonesia |
| Subjects: | |
| Online Access: | https://digilib.itb.ac.id/gdl/view/48957 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | Diversity in the workplace seems the word that is echoed often in the western world
when hiring new employees, many would claim how beneficial it is to innovation. Many
studies tend to focus diversity in relation on observable demographic traits which is surface
diversity, but in this study researcher also study deep-level diversity which are characteristic
that is not apparent that is related to individual value and belief, by analyzing The West Jakarta
Regional Tax Office. The Office is tasked to carrying out analysis, elaboration, coordination,
guidance, evaluation and control of policies as well as carrying out duties in the field of
taxation.
To observe individual value researcher use Schwartz’s basic value theory, this theory
aim to analyze 10 value on an individual which is Diversity that measured with basic value as
indicator such as power, hedonism, achievement, stimulation, universalism ,self-direction,
conformity, benevolence, tradition, security. In this quantitative study aims to explain
tendency level of innovative work behavior (IWB) based on individual background (surfacelevel
and
deep-level
diversity).To
gather
the
data,
researcher
gather
data
from
human
resource
section
of
West
Jakarta
Regional
Tax
Office
and
distribute
questionnaire
to
330
employees.
The
data
then
analyzed
by
comparing
each
respondent’s
basic
value
means
score
to
means
of
their
coworker.
Then
the
score
grouped
into
high and low. High is for score higher than total
respondents means. Low is for score lower than total respondents’ means.
Analysis result shows, for surface level there’s patterns that show IWB favor towards
certain demographic, notably in education department. For or the deep-level especially, have
trends where the higher the basic value then there is tendency that the IWB also is high. This
is shown by high result all across of basic value trends toward IWB. The employees are
required to always create innovation and helps with company culture that promotes innovative
behavior as peers’ recognition and achievement promotes innovation, by using their KPI (key
performance indicator) and vision and mission, rewards and punishments. This is shown by
above average IWB score of the West Jakarta Regional Office. Even though the research reveal
that West Jakarta Regional Tax Office offers great incentive for performer, manager should
increase innovative work behavior of low scoring employee by conducting training and
mentoring, this can be could prove quite effective since Baby Boomer and Gen Y-ers are
synergistic in complementing each other weakness. In driving innovativeness. Thus researcher
postulate any value can create innovative work behavior if their surrounding allows them to. |
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