COMPARISON ANALYSIS OF CUSTOMER EXPERIENCE IN ROBO-ADVISOR VS. HUMAN TRADER IN MAKING FINANCIAL DECISION IN THE TRADING USING CUSTOMER JOURNEY MAPPING METHOD
There are many types of financial technology that have now developed. Robo-advisor is a kind of financial technology established since 2008. In this research, the Robo-advisor used for playing trading forex. Generally, users who do not know about forex trading will use Robo-advisor as their finan...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/49520 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |