COMPARISON ANALYSIS OF CUSTOMER EXPERIENCE IN ROBO-ADVISOR VS. HUMAN TRADER IN MAKING FINANCIAL DECISION IN THE TRADING USING CUSTOMER JOURNEY MAPPING METHOD

There are many types of financial technology that have now developed. Robo-advisor is a kind of financial technology established since 2008. In this research, the Robo-advisor used for playing trading forex. Generally, users who do not know about forex trading will use Robo-advisor as their finan...

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Bibliographic Details
Main Author: Dwi Noviani, Stefani
Format: Final Project
Language:Indonesia
Online Access:https://digilib.itb.ac.id/gdl/view/49520
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Institution: Institut Teknologi Bandung
Language: Indonesia

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