ANALYZING COMMUNICATION CLIMATE IN STUDENTS ' BUSINESS ORGANIZATION

• Main Author: Nurfadilah, Adella
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/49558
• Institution: Institut Teknologi Bandung

Students' business organization transfers knowledge and skill related to business that will provide opportunities for the students to understand the business problems and solutions. This organization usually has a dynamic and flowing nature. Dynamic and flowing means the cadre or its management always changes from time to time. The data collected are from one business division of a students' business organization in the Bandung area, namely Kantin Barat Laut (KBL). KBL is one of KOKESMA ITB businesses. The dynamic and flowing nature causes miscommunication between management and employees, ex and current management. In employee’s perspective, they feel superior because they work longer, and in the manager’s perspective, they feel disinclined although their positions are higher. Miscommunication makes the company unable to achieve its goals effectively. The communication climate becomes an indicator for an organization to judge how well the interaction occurs between its members. A positive communication climate can make it easier for an organization to achieve its goals, this is important because employees can exist without the company, while the company cannot exist without employees. This research used the qualitative research method using triangulation data sources. Triangulation aims to decrease the limitation of each data collection method. The data collection used in this research are interviews, observation, and document review. Document review is the real data or ideal condition that will be achieved by KBL, while interviews and observation are the real facts that happened. The interview conducted information from three employees (one new employee and two senior employees), three ex-management, and five current management. Communication patterns in KBL will build an organizational communication climate that can see from five dimensions based on Redding's research in Goldhaber (1990), supportiveness, participative in decision-making, trust confidence credibility, openness, and high-performance goals. In general, communication climate in KBL is good, but the communication climate that occurs between employees and management, in the management side dominated by some of the senior officials (president director and KBL manager) of KOKESMA ITB, even many employees who claim not to know who the management of KBL is. To improve the communication climate in KBL, the researcher used five stages of Tuckman Theory (1977), there are forming, storming, norming, performing, and adjourning.