ANALYSIS OF TOTAL QUALITY MANAGEMENT (TQM) AS AN EFFORT TO BUILD CUSTOMER SATISFACTION (CASE STUDY: PT LINTAS NUSANTARA PERDANA)
Customer satisfaction is an important element in any company engaged in the service sector. Especially for PT Lintas Nusantara Perdana, which is a service company engaged in logistics. As a company engaged in logistics, PT Lintas has more than 100 branches spread from Java to Bali to make it easier...
Saved in:
| Main Author: | |
|---|---|
| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/53342 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |