THE EFFECT OF MOBILE BANKING ON THE PERFORMANCE OF BANKS LISTED ON INDONESIA STOCK EXCHANGE (IDX)

• Main Author: Jauhari, Harris
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/54035
• Institution: Institut Teknologi Bandung

The number of internet users and the number of smartphone users in Indonesia have increased quite significantly in the past few years. In addition, the number of mobile banking users for several banks in Indonesia has increased from 2015 to 2019. The growth that has occurred has made mobile banking one of the products of electronic banking which is currently a major concern for the banking industry in Indonesia. The analysis in this study is divided into two parts, the first is an analysis to test whether there is a statistical difference between banks that have adopted mobile banking and those that have not. The second analysis is to determine whether mobile banking affects the performance of banks listed on the Indonesia Stock Exchange (IDX). The analysis was carried out on banks in Indonesia listed on the IDX for the period 2013 - 2019. The Mann-Whitney U Test method was used to perform the first part analysis and the panel data regression method with the Fixed Effect Model was used to perform the second part analysis. The analysis results in the first section show that there are differences in performance between banks that have adopted mobile banking and banks that have not. In addition, the results of the analysis in the second section show that mobile banking has a negative and significant effect on bank performance. The negative effect of mobile banking on performance can be caused by the unachievable economic of scale where the number of mobile banking users is still low. However, it should be noted that mobile banking is not the only factor affecting bank performance. The solution that can be given is that the banking industry needs to continue to develop mobile banking and also increase the number of mobile banking users so that it is expected to be able to improve banking performance.