MEMPELAJARI HUBUNGAN ANTARA KUALITAS RELASI KUALITAS JASA DAN KESETIAAN PELANGGAN PADA PENYEDIA JASA (STUDI KASUS PADA INDUSTRI SWALAYAN)
<b>Abstract:<p align="justify"> <br /> As market mature and competition intensifies, many service providers are turn into ways to retain the existing customers than to acquire the new ones. Retaining existing customers may result in decreasing marketing cost for almost o...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/5428 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
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