ALTERNATIVE SELECTION COMPANY HOSPITAL SERVICES IN COVID-19 PANDEMIC BY USING KEPNER-TREGOE METHOD

• Main Author: Faisal Noor Nasution, M.
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/55015
• Institution: Institut Teknologi Bandung

Since Covid-19 arrived in Indonesia in March 2020, the need for inpatient services (isolation) in hospitals has increased dramatically. The Indonesian Ministry of Health recorded that the BOR (Bed Occupant Rate) in all government hospital has increased significantly. This is accordance with previous predictions related to the increase in the number of COVID-19 cases nationally. The Ministry of Health Indonesia and the National COVID-19 Task Force issued a direction to all private hospitals to take a role in handling and treating COVID-19 patients including companyowned hospitals. For information, at the beginning of the pandemic period, the treatment and hospitalization (isolation) of COVID-19 patients was in government hospitals only. Thus, PT. CPI (Citra Petro Indonesia) has the task for preparing its company hospital to be able handling COVID19 patients and even hospitalization (isolation) in the worst-case scenario. This hospital transformation certainly has consequences, it needs consideration and analysis related to the interest of many parties. There will be benefits and risks from the decisions to be made. For this reason, a decision-making analysis is needed to make sure the right steps in this regard. The research objective is to assist CPI management in choosing its hospital service model related to COVID-19 in accordance with government regulation (compliance) and company expectations. There are three alternatives of company hospital services (full services, half services, and modular services) that will be selected using the Kepner-Tregoe (KT) Decision Making Tools. The business issues related to the COVID-19 pandemic were assessed using the Kepner-Tregoe (KT) Situation Appraisal (SA). And some potential issues that might be occur in the future are studied using the KT Potential Problem Analysis (PPA).