PENINGKATAN PELAYANAN KEBERANGKATAN PENUMPANG PESAWAT UDARA DENGAN MENGGUNAKAN MODEL ANTRIAN ( STUDI KASUS DI BANDAR UDARA JUANDA-SURABAYA)

• Main Author: Djiwandoro Hendrobawono, R.
• Format: Theses
• Language: Indonesia
• Subjects: Teknik (Rekayasa, enjinering dan kegiatan berkaitan)
• Online Access: https://digilib.itb.ac.id/gdl/view/5521
• Institution: Institut Teknologi Bandung

<b></i>Abstract : </b><i><p align=\"justify\"> <br /> Waiting will be very bored situation especially if waiting time should not be happened. Waiting is the symthom from queue up system. This queuing up system that did not manage or it did not calculated it could affected in waiting time for clients will be a very long time. <br /> <br /> And so for the passangers air service in Juanda - Surabaya Airport. If for the service value in check-in counter did not keep in balance for the passangers number that come will make waiting time for a long time. It will be so seriously for service time that determine for about 1 hour, it can retreat more than 1 hour. If it happened so for this slowness flight it can\'t be avoided. <br /> <br /> During 1995 the slowness rate on average in domestic flight for about 39% and for international flight for about 28,3%. Basically controll result that it has been known that caused of the slowness for about 11,2% caused of ). By using of queue of model, it can be known about the effective service and optimal in order for this service time that determined can be expected. <br /> <br /> If in this queue up service model used in Juanda - Surabaya Airport so in this slowness flight that expected will be decreased and for the waiting time will be smaller. For the airlaines service to increase efficiency fot the interprise.