THE IMPLEMENTATION OF DIGITAL TRANSFORMATION IN FINANCIAL SERVICES: CUSTOMERSâ RESPONSE TO FINTECH SERVICES IN INDONESIA AS EMERGING DIGITAL DISTRUPTION IN THE INDONESIAN BANKING INDUSTRY (A CASE STUDY ON MILLENIALS AND GEN Z)
The concept of digital transformation is a new concept that comes from technology innovation, and the technology has been adapted since internet mainstream was introduced. Digital transformation can be described as a process and strategy using digital technology in order to change the process of bus...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/57662 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |