THE IMPACT OF COVID-19 PANDEMIC ON EMPLOYEE PERFORMANCE IN PT PEGADAIAN (PERSERO), MODERATED BY INDUSTRY 4.0 BASE TECHNOLOGIES FINAL PROJECT

• Main Author: Achmad Aqsha, Masagus
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/58213
• Institution: Institut Teknologi Bandung

The COVID-19 pandemic causes changes and forces companies to change their work habits, affecting employees' routines and work activities. Concurrently, the change in work habits toward remote work is supported by the availability of new technologies from industry 4.0, which could be able to assist employee activities in mitigating the risk of COVID-19 implications. This study has two goals. First, the researcher intends to examine the effect of COVID-19's work implications on employee performance. Second, the researcher examines the moderating effect of industry 4.0 base technologies on this relationship. The researchers surveyed 153 employees of PT Pegadaian (Persero) who had worked remotely during the pandemic. Research shows that the work implications of COVID-19 (job insecurity, home office environment, and virtual connection) positively affect employee performance. Then, the moderation of the industry 4.0 base technologies strengthens this relationship. Changes in work habits due to the COVID-19 pandemic have an effect on post-pandemic work habits. This change requires companies to employ workers remotely and to ensure that employee performance is maintained appropriately. Workers who work from home need to be considered by the company in terms of their working conditions, because this will have an impact on their performance. It is suggested that a facility equalization program need to be carried out for employees. Furthermore, counseling and buddy programs are suggested for monitoring employee insecurities that influence their performance.