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Abstract: <br /> <br /> <br /> <br /> This study aims to measure the service quality in School of Business and Management ITB (SBM ITB). SBM is an educational institution that places students as its customer thus student satisfaction concerning service quality is importa...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/5867 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |