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Abstract : <br /> <br /> <br /> <br /> On service industry, the customer satisfactions become the important aspect. The customer satisfaction could affect the survivability on Service Company among the market. Therefore, company should improve its service quality based on...

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Bibliographic Details
Main Author: (NIM 190 04 080), Pratiwi
Format: Final Project
Language:Indonesia
Online Access:https://digilib.itb.ac.id/gdl/view/6610
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Institution: Institut Teknologi Bandung
Language: Indonesia