PROPOSED SERVICE SYSTEM IMPROVEMENT USING SERVICE SCIENCE PERSPECTIVE (CASE STUDY: BJB MOBILE - BANK BJB)
Bank bjb offered many banking services, including a mobile banking service called bjb Mobile. They created a bjb Mobile service in an application called bjb Digi. Bjb Mobile provides easy banking services where and whenever only using the internet and mobile devices. They struggle to encourage the c...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/60698 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |