JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT AMONG EMPLOYEES AT ENGINEERING SERVICE COMPANY ( PT INDO SIGMA REKATAMA)

• Main Author: Widajati, Krida
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/62063
• Institution: Institut Teknologi Bandung

Employee attitudes regarding job satisfaction and organizational commitment are primary interests in organizational behavior human resource management. Assessing employee job satisfaction and organizational commitment is essential. PT Indo Sigma Rekatama is an engineering service company that repairs and checks the 3kg LPG Gas cylinder. In 2015-2018 there was a high employee turnover, and there was no evaluation toward job satisfaction and organizational commitment. This type of research is qualitative descriptive with questionnaire and interview data collection methods. The questionnaire was distributed to 24 employees, and the interview was six employees. The determinant factor for job satisfaction was explained into five factors: salary, promotion, supervision, coworker, and the job itself. Besides that, the determinant factor for organizational commitment was explained into three factors: continuance commitment, normative commitment, and affective commitment. The questionnaire result for job satisfaction found the highest mean value of employee satisfaction toward supervision factor, which also defined the supervisor's great role in their workplace. The promotion factor has the lowest mean value among the job satisfaction factors, which defined that rarely happening promotion. The continuance commitment factor has the highest mean value among the organizational commitment factors, which explains that the employees want to continue their careers. Affective commitment has the lowest mean value at the organizational commitment factor. It defined that several employees did not think to use all their life carrier in this company. This research has limitations point towards topics to be addressed in future research. The difference in sample size and the industry will influence the result of the research. Based on the limitations related to the sample, this research derived from an engineering service company categorized as a small and medium industry with a small number of respondents.