#TITLE_ALTERNATIVE#

• Main Author: Pramesthi S (NIM 190 04 040) , Intan
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/6291
• Institution: Institut Teknologi Bandung

Abstract: <br /> <br /> <br /> <br /> <br /> PT. Jasa Marga (Persero) is the only one government-owned corporation (BUMN) that pointed as a highway executor in Indonesia. The highways concept of PT. Jasa Marga is to be the infrastructure (road) that taken an important rule in country development, economic road movement, and the intention of many people life. The aim of PT. Jasa Marga is to be the instruction of the highway executor in term of quality and service. Currently, the main function of PT. Jasa Marga is as highway operator that should compete with the same industry field. <br /> <br /> <br /> <br /> As a government-owned corporation that have big role, it is important to measure the satisfaction that employees get since working in PT. Jasa Marga Purbaleunyi branch office. It focuses on highway collection division that currently has 42 number of employee. The consideration is because of the shift hours that currently divided in three shift in each 8 hours (for 24 hours), also, they work in highway gate which having many pollution, and also there are many consideration such as social life, working tools, etc that will influence the employees productivity in maintain the competition that PT. Jasa Marga face. <br /> <br /> <br /> <br /> The condition in general, is employees were not sure that they were satisfied with the current working system. In the result of employee satisfaction survey, employees still have consideration in workload, system shift, employee healthiness, compensation, and manual tools for the transaction. <br /> <br /> <br /> <br /> Considering the result, the possible option is redesign the shift system to four shifts in each 6 hours. This new shift system creates consequences that need 48 numbers of personnel. It means that, this new system require 6 number of personnel. <br />