#TITLE_ALTERNATIVE#
Tougher competitions in the hospitality industry, especially hotel business push each service provider to deliver the best service and emphasize the importance of meeting the guest expectation and needs The establishment of excellent service performance also contributes to the achievement of custome...
Saved in:
| Main Author: | |
|---|---|
| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/6321 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | Tougher competitions in the hospitality industry, especially hotel business push each service provider to deliver the best service and emphasize the importance of meeting the guest expectation and needs The establishment of excellent service performance also contributes to the achievement of customer satisfaction that is very important for the hotel sustainability The management of Saung Hotel Resto is fully aware with this issue but did no significant strategy intended to improve its service performance and customer satisfaction It is emphasized also by many complaints that still received by the management concerning the hotel s service Moreover the management itself admitted that Saung Hotel Resto was still act as a company-oriented hotel not as a customer oriented one In the end it gave bad effects to entire business process within the Saung Hotel Resto <br />
<br />
|
|---|