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Tougher competitions in the hospitality industry, especially hotel business push each service provider to deliver the best service and emphasize the importance of meeting the guest expectation and needs The establishment of excellent service performance also contributes to the achievement of custome...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/6321 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
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