A PROPOSED TECHNIQUE TO GENERATE IMPROVEMENT DECISIONS IN PUBLIC SECTOR INNOVATION IN INDONESIA: A CASE STUDY OF INDONESIAN FOOD AND DRUG AUTHORITY (FDA) PROVINCIAL OFFICE IN PONTIANAK
The Community Satisfaction Survey 2020 shows a decreasing value of customer satisfaction in the elements of service, namely: handling time, service fees, complaints handling, and suggestions and feedback. This decreased impact on customer satisfaction targeted by the BPOM was not achieved. A quanti...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/63219 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |