DIGITAL TRANSFORMATION IN INDONESIAN FOOD AND DRUG AUTHORITY (FDA)

• Main Author: Saniagati, Anggia
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/63272
• Institution: Institut Teknologi Bandung

Digital transformation is carried out to provide services that can adapt according to the expectations and needs of the community. For this reason, the government realizes that public services are now no longer relying solely on the perspective of the bureaucracy but must also pay attention to the interests of the community. This aims to provide quality, fast, easy, affordable, and measurable services to the community, especially during the current pandemic. Indonesian FDA or BPOM, one of the government institutions that play a role in drug and food supervision, also needs to carry out digital transformation to improve service quality by optimizing resources and data in the Indonesian FDA environment. This study aimed to assess the digital maturity of the Indonesian FDA and provide the business solution on how the Indonesian FDA goes digital into a smart government. The results are expected to assist the organization in analyzing, properly structuring, and understanding the nature of the problem to be addressed, facilitating the creation of short and long-term goals and plans, providing a foundation to assist organizations in assessing realistically where they are in their transformation journey, and making investments in transformation projects more effective. The business solution is also expected to support and give insightful thoughts in digital innovation and acceleration to achieve Indonesia’s Digital Transformation.