EVALUATION OF BUSINESS CONTINUITY PLAN IMPLEMENTATION IN BANKING SERVICES THROUGH BRANCH AT BANK PENTA DURING COVID-19
Bank Penta needs to temporarily close some branch due to incident of Covid-19. Branch is still the main channel for customer to do banking transaction, therefore the branch closing interrupt branch operational and service to customer. Despite the existing Business Continuity Plan (BCP) for branch is...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/63610 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |