DIGITAL TRANSFORMATION PROJECT: DIGITALIZATION OF BUDGETING PROCESS AT XYZ
Indonesia is one of Southeast Asia's countries with the fastest-growing digital economies. By going digital, Indonesia can jumpstart the next phase of its economic development. In Indonesia, state-owned businesses (SOEs) or Badan Usaha Milik Negara (BUMN) account for 13% of GDP and 25% of...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/63672 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | Indonesia is one of Southeast Asia's countries with the fastest-growing digital economies. By
going digital, Indonesia can jumpstart the next phase of its economic development. In
Indonesia, state-owned businesses (SOEs) or Badan Usaha Milik Negara (BUMN) account for
13% of GDP and 25% of the stock market. SOEs also play a significant role in supporting
Indonesia in its digital transformation. One of the SOEs that has used technologies to aid in the
digital transformation is XYZ. Currently, one of the ongoing projects in XYZ is the
digitalization of the budgeting process using Anaplan's integrated cloud-based platform which
consists of three phases. This research aims to identify the root causes of issues occurring in
Phase 1 of the project and generate solutions to address the root causes. Furthermore, this
research also intends to prevent the same issues to happen in Phase 2 which will start soon.
The basis of issues derives from interviews and discussions with the project team then solved
by following the guideline from the literature study. This research utilizes PMBOK Project
Resource Management Knowledge Area and Organizational Process Assets (OPA) for
problem-solving. To ensure that the solving is accurate, Ishikawa or fishbone diagram analysis
is used to discover the root causes.
Several issues in Phase 1 are mainly related to the inflexibility of the system, human capital of
XYZ, system bugs, and reporting complexity of XYZ. It has been discussed that only four out
of five root causes can be solved since they are still within XYZ’s reach. This research generates
six proposed solutions. There are three prioritized solutions that need to be implemented soon
before starting Phase 2, which are lessons learned discussion and documentation, knowledge
transfer, and budgeting guideline formulation.
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