THE EFFECT OF E-SERVICE QUALITY TO E-LOYALTY THROUGH E- SATISFACTION ON JENIUS APPLICATION IN INDONESIA
This study aims to analyze the relationship between e-service quality, e-satisfaction, and e- loyalty on the Jenius application in Indonesia. The sample used in this study is people who actively use services on the Jenius application, both men and women with an age range of 17-45 years, totaling...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/63715 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |