FRAMEWORK DEVELOPMENT OF INTEGRATED BUSINESS PROCESS, STAKEHOLDER MANAGEMENT, AND RISK MANAGEMENT AT ZOUKA BAKERY BANDUNG
Risk is the adverse future impact of a current decision, event, or action. Risk is not just limited to the negative. Risk has another characteristic that has a beneficial impact called opportunity. One way to overcome this is to manage risks and opportunities. Generally, risk management is carrie...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/64215 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | Risk is the adverse future impact of a current decision, event, or action. Risk is not
just limited to the negative. Risk has another characteristic that has a beneficial
impact called opportunity. One way to overcome this is to manage risks and
opportunities. Generally, risk management is carried out based on the experience
and knowledge of the risk owner. Zouka Bakery is an MSME whose business is
often disrupted through the risks that arise and is unable to manage and take
advantage of opportunities. The sources of these risks and opportunities often
arise from several stakeholders in several business processes. One of the things
that is in the spotlight is the improper handling of risks. This research tries to
develop a risk and opportunity management framework based on stakeholders
based on business processes. Mapping of core business processes using the APQC
framework. Stakeholder assessment uses a qualitative approach with the attribute
of power-interest. The results of the integration can assist in the process of
identification, analysis, risk assessment, especially in the risk prioritization
process.
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