THE COVIDâ19 PANDEMIC EFFECT ON CUSTOMER TIPPING BEHAVIOR OF ONLINE MOTORCYCLE TAXI SERVICE
The research objectives are to determine whether there is a change in customers' provision of tipping drivers during the COVID–19 pandemic compared to before the pandemic and the customers’ motives in tipping to drivers during COVID 19 pandemic. As part of this research, the author uses the...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/64276 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
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